Find answers to common questions about our repair services, pricing, warranty, and more.
You can schedule a repair directly through our website by selecting your device model, repair type, and choosing whether you want to bring your device to our service center or request on-site service. Follow the steps, select a time slot, and complete your booking.
Most common repairs like screen replacements and battery replacements are completed within 1-2 hours. More complex repairs may take up to 24 hours. You'll receive an estimated completion time when you book your repair.
Yes, you can cancel or reschedule your appointment up to 2 hours before the scheduled time without any charge. For cancellations less than 2 hours before your appointment, a small cancellation fee may apply.
Repair costs vary depending on your device model, the type of repair, and whether you choose original or aftermarket parts. You can see exact pricing when you select your device on our website. We provide transparent pricing with no hidden fees.
We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. For in-person repairs, we also accept cash payments.
Yes! We offer a 10% student discount with valid ID. We also have special promotions throughout the year. Sign up for our newsletter to stay informed about our latest offers.
All repairs come with a standard 3-month warranty covering parts and labor. If you experience any issues with the repaired component within this period, we'll fix it for free. We also offer an optional 12-month extended warranty for an additional fee.
If we determine that your device cannot be repaired, you'll only be charged for the diagnostic fee ($30), which will be clearly communicated before any work begins. We'll provide recommendations for your options, including potential replacement.
While we take great care during the repair process, we cannot guarantee data preservation in all cases. We strongly recommend backing up your device before bringing it in for repair. If data recovery is specifically needed, please discuss this with our technicians beforehand.
We currently offer on-site repair services in major metropolitan areas. When you enter your location on our website, we'll show you if on-site service is available in your area and the nearest available technician.
In most areas where we offer on-site service, we can dispatch a technician within 2-3 hours of booking. During peak times, it may take longer. You'll see the estimated arrival time when you book.
Yes, on-site services include a convenience fee of $100 on top of the standard repair cost. This covers the technician's travel time and ensures you receive priority service at your preferred location.
Our customer support team is ready to help with any other questions you might have.